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Terms and Conditions

Last updated: [date]

About us

Orders

When you place an order, you'll receive an email acknowledging it. A contract is formed when we confirm your order. We may decline an order, for example if an item is unavailable or there is an error in pricing, in which case we will let you know and refund any payment taken.

Prices and payment

All prices are shown in pounds sterling (£). [state whether prices include VAT] Delivery costs are shown at checkout before you pay.

Delivery

Estimated delivery times are approximately 3–15 days and are not guaranteed. See our Delivery Information.

Sizing

Please measure your pet and check each product's size chart before ordering. See our Size Guide.

Cancellations, returns and refunds

Your rights to cancel and return items are set out in our Returns and Refunds policy. Nothing in these terms affects your statutory rights.

Pet safety

Please supervise your pet while they wear any clothing or accessory, check the fit regularly, and remove the item if your pet seems uncomfortable.

Governing law

These terms are governed by the law of England and Wales. [confirm jurisdiction]