Returns and Refunds · Maison Pawselle

Please contact us first

Before sending any item back, please contact us with your order number so we can give you the correct return instructions.

Your right to cancel

If you live in the UK, under the Consumer Contracts Regulations you can cancel your order within 14 days of the day you receive your goods, without giving a reason.

To cancel, tell us clearly within that 14-day period, for example by email or through our contact page.
Please return the items within 14 days of telling us you wish to cancel.
We will refund you within 14 days of receiving the items back (or of you providing evidence that you have returned them), including the standard delivery cost you originally paid. If you chose a more expensive delivery service, we refund only the cost of the standard option.
Refunds are made to your original payment method.
You may handle items as you would in a shop to check them. If an item has been handled more than that (for example worn, washed or damaged), we may reduce your refund to reflect its reduced value.
Return postage for change-of-mind cancellations: [state who pays return postage]

Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, items must be of satisfactory quality, fit for purpose and as described. If an item is faulty, damaged or not as described:

Within 30 days of delivery, you are entitled to reject it for a full refund.
After 30 days, you are entitled to a repair or replacement, and if that isn't possible or doesn't resolve the problem, a refund or price reduction.
Please contact us with your order number and photographs of the issue so we can resolve it as quickly as possible.
Where an item is faulty, damaged or not as described, we will cover the reasonable cost of returning it.

Nothing in this policy affects your statutory rights.

Contact

Trading name: Maison Pawselle
Legal business name: [business name]
Address: [business address]
Company registration number (if applicable): [company number]
VAT number (if applicable): [VAT number]
Email: maisonpawselle@gmail.com