Frequently Asked Questions
How long does delivery take?
Estimated delivery is approximately 3–15 days, depending on the destination and shipping service. Delivery estimates are not guaranteed, so please allow sufficient time when ordering for Christmas. Delivery information
How do I choose the right size?
Please measure your pet's neck, chest and back length and compare the measurements with the size chart provided on the individual product page. Sizing can vary between products. How to measure your pet
Can I order for both cats and dogs?
Absolutely. Maison Pawselle offers separate festive collections for dogs and cats, allowing you to find something special for every furry member of the family.
Can I track my order?
Where tracking is available, you'll receive tracking information by email once your order has been dispatched. Use the tracking number and link provided to follow your parcel with the carrier, including its latest location and expected delivery.
What if my order arrives damaged or incorrect?
Please contact us with your order number and photographs of the issue so it can be investigated and resolved appropriately.
Can I change my order after purchasing?
Please contact us as soon as possible if you need to request a change. Changes cannot be guaranteed once an order has entered processing or dispatch.
Can I return an item?
We don't offer returns, exchanges or refunds for change of mind beyond what the law requires, so please check our Size Guide carefully before ordering. If your order arrives faulty, damaged or incorrect, please contact us with your order number and photographs. Your statutory rights are not affected. Returns and Refunds
How can I contact Maison Pawselle?
You can contact us through our contact page, and we will be happy to help.
Still have a question? Get in touch.